Stories from the Field: Missteps and Breakthroughs
A manager’s enthusiastic thumbs-up in a region where the gesture felt rude derailed a pilot. A quick apology, context sharing, and a new emoji guide repaired trust. Have you recovered from a similar moment? Tell us how you handled it gracefully.
Stories from the Field: Missteps and Breakthroughs
A launch scheduled over a major holiday sparked frustration. The team built a shared calendar of observances and added flexible milestones. Morale improved immediately. What cultural observances should everyone know on your team? Add them so others can plan respectfully.
Stories from the Field: Missteps and Breakthroughs
Before a cross-border negotiation, one leader circulated a one-page cultural briefing with meeting norms and taboo topics. The conversation felt notably smoother, and the deal closed. Do you use pre-briefs? Share your template so readers can adopt the practice.